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For your convenience, our most common customer questions are answered right here.

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Hotel Facilities

Yes the hotel has a doctor on call 24 hours a day.

Malta has an excellent health service. Hospitals are modern and supported by a regional network of health centres. Visitors from EU member states should make sure that they have a European Health Insurance card. Malta has reciprocal health agreements with Australia and the United Kingdom. Nationals of these countries, visiting the Islands for no longer than one month, are entitled to free medical and hospital care in both Malta and Gozo.

Visitors receiving special medical treatment should bring a medical prescription or a letter of introduction from their family doctor, in case they need to purchase particular medicines.

The hotel has a direct dial facility in all the rooms. Wi-fi is available free of charge in all rooms and throughout the hotel. Free use of a PC is also available in a reserved area.

The hotel offers both taxi and car hire service. More details in relation to costs can be easily obtained from reception which is open 24 hours.

All rooms in the hotel have balconies with the exception of the economy rooms.

Hotel Santana is located close to shops, bars, restaurants, casino and the Malta National Aquarium. While the surrounding hotel area is a relatively quiet one, all the above amenities are within walking distance.

It is possible to upgrade the room for a small supplement per day. Room categories are the Comfort Room offering a more spacious room and the Suite offering an additional seating area.

Hotel Location

The Bank of Valletta branch is within walking distance from the hotel. A BOV ATM is across the street from the hotel.

Yes, there are two churches in the immediate vicinity of the hotel. Both are within walking distance.

The hotel is located just opposite a major public parking. Parking is free and subject to availability.

The bus terminus is a two minute walk away from the hotel, from where clients can get buses to Valletta (the Capital) or to main areas around the island. Some of the areas which buses run directly to are : Cirkewwa (Gozo Ferry) and Mellieha Bay one of the main sandy beaches, Golden Bay ( sandy beach area), Sliema,Rabat, Mdina, Crafts Village, Three Cities (Vittoriosa, Senglea and Cospicua), Marsaxlokk (fishing village), San Anton Gardens(Gardens of the Presidential Palace), Marine Park, Mosta Village, Paradise Bay (sandy beach). A night service is available to and from Paceville, Malta’s primary night spot. For further information on Public Transport, visit

Transfer time from Malta International Airport in Luqa takes approximately 25 to 30 minutes.

The hotel is approximately a 15 minute journey from Mater Dei Hospital. However, there are clinics in the local area.

The majority of sandy beaches are located in northern part of the island but a small man made sandy beach is just 300 metres from hotel next to the rocky beach. One can easily reach the beaches in the north using buses which run every 20 minutes. It only takes approximately 20 to 25 minutes to get to these locations.

The cost of a single journey by bus depends on the route. A whole day ticket costs €2.60 and week tickets costs €6.00. Fare prices are subject to change without prior notice. A night service is available.

Hotel Services

The hotel accepts all major credit cards including American Express.

Whether you are on a low salt diet, gluten free diet etc … our kitchen team would be more than happy to cater for any special dietary requests.

Check-in is from 15:00 hrs onward and Check-out time is 11:00 hrs. Should you wish to extend your stay after that time, you may ask Reception. Additional charges are applicable for extensions after 11:00 hrs. However, you may leave your baggage in the luggage room for subsequent collection.

Payment of bills can only be done in Euros.

The Hotel does not allow pets onto the Hotel property. However guide dogs are allowed.

Vegetarian meals are available in our main restaurant, La Canoa on a daily basis.

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